An Amazon seller and commenters report severe frustration with Amazon Seller Support automated AI loops and chaotic escalations requesting documentation for 77,000 past sold items.

{
  "signal_id": "9baeefe7-e060-5fa9-ada9-c96730b58442",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-10-31T01:46:02+00:00",
  "company": {
    "name": "Amazon",
    "domain": "amazon.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "ecommerce",
      "support",
      "ai"
    ],
    "post_id": "1xjxs2t",
    "summary": "An Amazon seller and commenters report severe frustration with Amazon Seller Support automated AI loops and chaotic escalations requesting documentation for 77,000 past sold items.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/FulfillmentByAmazon/comments/1xjxs2t/comment/19rwqvopwxd7p/",
        "depth": 0,
        "score": 1,
        "author": "Critical_Track7471",
        "excerpt": "Man that's a mess, sorry you dealing with all this while going through treatment. The jump from asking for receipts on 2 shipments to suddenly wanting docs for 77k items is classic seller support chaos, they just escalate things without any logic\n\n I had something similar few years back when they flagged one listing and then somehow turned it into a full account review for everything I ever sold.",
        "posted_at": "2026-10-31T02:39:00.000Z",
        "author_url": "https://www.reddit.com/user/Critical_Track7471/"
      },
      {
        "url": "https://www.reddit.com/r/FulfillmentByAmazon/comments/1xjxs2t/comment/19rwzl05oc2sh/",
        "depth": 0,
        "score": 1,
        "author": "SpaceCabage",
        "excerpt": "You fuckyd",
        "posted_at": "2026-10-31T05:54:07.000Z",
        "author_url": "https://www.reddit.com/user/SpaceCabage/"
      },
      {
        "url": "https://www.reddit.com/r/FulfillmentByAmazon/comments/1xjxs2t/comment/19rx68zxo2f4z/",
        "depth": 0,
        "score": 1,
        "author": "InsideGrandiose7251",
        "excerpt": "first i hope your health is doing better you have clearly had a lot on your plate and dealing with a amazon suspension on top of everything else must be exhausting i had focus on getting one specific explanation from seller performance rather than opening more cases with the same questions.",
        "posted_at": "2026-10-31T08:23:35.000Z",
        "author_url": "https://www.reddit.com/user/InsideGrandiose7251/"
      },
      {
        "url": "https://www.reddit.com/r/FulfillmentByAmazon/comments/1xjxs2t/comment/19rxghnxk3uhv/",
        "depth": 0,
        "score": 1,
        "author": "Icy-Zookeepergame296",
        "excerpt": "I am so sorry to hear about your health battles and pray you are healed but I’m not going to beat around the bush. Yeah, I hate to say it. However, you’re done. Retail arbitrage is so risky! This happened to me last year, but I lucked up and they asked for invoices for a totally different product that I bought from a distributor so I had all the paperwork. Even then it took over a month to get rea",
        "posted_at": "2026-10-31T12:13:11.000Z",
        "author_url": "https://www.reddit.com/user/Icy-Zookeepergame296/"
      },
      {
        "url": "https://www.reddit.com/r/FulfillmentByAmazon/comments/1xjxs2t/comment/19rxiszswnqcl/",
        "depth": 0,
        "score": 1,
        "author": "connere1991",
        "excerpt": "That's a brutal situation, and the 77,000-item email is designed to overwhelm. Before you touch it, go back to the original notice and pin down exactly which ASINs were flagged and what violation was cited, most appeals fail because sellers answer the broad email instead of the specific claim",
        "posted_at": "2026-10-31T13:05:05.000Z",
        "author_url": "https://www.reddit.com/user/connere1991/"
      },
      {
        "url": "https://www.reddit.com/r/FulfillmentByAmazon/comments/1xjxs2t/comment/19rxqp395rt44/",
        "depth": 0,
        "score": 1,
        "author": "red_edited",
        "excerpt": "stop bitching and go agane",
        "posted_at": "2026-10-31T16:02:01.000Z",
        "author_url": "https://www.reddit.com/user/red_edited/"
      }
    ],
    "evidence": [
      "[post] i have been going back and forth with AI. Because I have No idea what I need to do to get it back.",
      "[comment u/Critical_Track7471] The jump from asking for receipts on 2 shipments to suddenly wanting docs for 77k items is classic seller support chaos, they just escalate things without any logic"
    ],
    "virality": "low",
    "post_date": "2026-10-31T01:46:02.000Z",
    "post_kind": "text",
    "post_text": "Thus fall I noticed I was deactivated. It was for compliance readi s and I quickly fixed. It when everything was fixed. It says I am suspended.i have been going back and forth with AI. Because I have No idea what I need to do to get it back. According to the emails. I sold a counterfeit item in August. My stir was deactivated. Ashen I got someone the told me it was because of compliance issues. I have filed several cases just skimming g them what do you need from me. I’m told I need receipts and bankstatenents of items in 2 December shipments. But then today I got another email with a list of everything I gave sold in 15 years and I need to submit documents for 77,000 items 😳. I have been sick for about. year, the more into 2026, we went the more worried I got. I was diagnosed with cancer last spring. I spent the entire rest of the year to now getting surgery and treatment . In and out of doctor offices. Last month I started checking on my online stores. Etsy. eBay and Amazon.Seems to me I remember vying some Lola’s hot sauce at HyVee on clearance . Before I bought it I scanned it. Checked",
    "sentiment": "negative",
    "subreddit": "FulfillmentByAmazon",
    "post_title": "Suspended",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/FulfillmentByAmazon/comments/1xjxs2t/suspended/",
    "entity_role": "vendor",
    "post_author": "Outrageous_Cap2205",
    "upvote_ratio": 0.8,
    "mention_count": 42,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/FulfillmentByAmazon/",
    "total_upvotes": 3,
    "comments_total": 8,
    "total_comments": 8,
    "post_author_url": "https://www.reddit.com/user/Outrageous_Cap2205/",
    "signal_category": "feedback",
    "comments_included": 6,
    "products_mentioned": [
      "Amazon Seller Support"
    ]
  }
}

curl https://signals.autobound.ai/v1/signals/9baeefe7-e060-5fa9-ada9-c96730b58442 \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"amazon.com","limit":20}'