Cisco unveils agentic AI tools across Webex, workplace and CX
Article excerpt
Cisco has rolled out a broad set of agentic AI innovations across its collaboration, workplace and customer experience (CX) portfolio, designed to embed autonomous digital agents into enterprise workflows. The announcements from the networking and collaboration technology company span three interconnected areas. These include how employees collaborate, how physical workplaces operate, and how organisations manage customer relationships. Cisco president and chief product officer Jeetu Patel said: "The next era of work isn't about bolting chatbots onto yesterday's tools. "It's about AI agents working alongside people and teams, being deeply embedded in their workspaces, and collaborating on a secure, trusted foundation. When people and agents share the same context, work keeps moving and every customer relationship gets stronger." Central to the release is a significantly updated Webex platform that shifts from prompt-driven assistants to AI teammates that take part in work proactively. New Claude Managed Agents will allow teams to turn shared context into deeper analysis, strategic recommendations, and coordinated action across approved agents. Separately, collaborative AI agents can now join Webex spaces, meetings and calls directly, handling complex, multi-step tasks that span both Webex and third-party applications. A team member could, for example, tag an analytics agent...
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A standout addition is native support for Google Meet through a new partnership with Google, meaning Cisco hardware now runs Webex, Microsoft Teams, Zoom and Google Meet natively.
