Restaurant operators complain DoorDash integration defaults to minimal prep times and ignores POS settings, causing drivers to arrive minutes after order receipt.

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    "domain": "doordash.com"
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    "summary": "Restaurant operators complain DoorDash integration defaults to minimal prep times and ignores POS settings, causing drivers to arrive minutes after order receipt.",
    "category": "integration",
    "comments": [
      {
        "url": "https://www.reddit.com/r/ToastPOS/comments/1xhd6xd/comment/19rrgbqzhf3r4/",
        "depth": 0,
        "score": 2,
        "author": "Migdizzle-",
        "excerpt": "bro I have this issue all the time.... if someone has a fix pls let us know.",
        "posted_at": "2026-10-28T03:26:45.000Z",
        "author_url": "https://www.reddit.com/user/Migdizzle-/"
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      {
        "url": "https://www.reddit.com/r/ToastPOS/comments/1xhd6xd/comment/19rrht9rckhj9/",
        "depth": 0,
        "score": 2,
        "author": "ThaPizzaKing",
        "excerpt": "I've had the same issue on multiple pos systems.",
        "posted_at": "2026-10-28T04:00:05.000Z",
        "author_url": "https://www.reddit.com/user/ThaPizzaKing/"
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      {
        "url": "https://www.reddit.com/r/ToastPOS/comments/1xhd6xd/comment/19rsgoc0kb45c/",
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        "author": "Super_Panda_",
        "excerpt": "We too ran into this issue. After a multi-month battle between DoorDash / UberEats and Toast pointing fingers at each other.\n\n DoorDash and UberEats admitted that they do not look at Toast's prep times and run off their own algorithms.",
        "posted_at": "2026-10-28T17:01:43.000Z",
        "author_url": "https://www.reddit.com/user/Super_Panda_/"
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        "url": "https://www.reddit.com/r/ToastPOS/comments/1xhd6xd/comment/19rs5ddb3lewy/",
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        "author": "Leftoverloser",
        "excerpt": "There should be a setting in toast for prep time. Toast also has AI for prep time you can use.\nBut also there is a setting that tells drivers food is ready when you clear order from KDS. That can be toggled on/off.",
        "posted_at": "2026-10-28T12:48:16.000Z",
        "author_url": "https://www.reddit.com/user/Leftoverloser/"
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        "url": "https://www.reddit.com/r/ToastPOS/comments/1xhd6xd/comment/19rtzl9ds23et/",
        "depth": 0,
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        "author": "OrderChestnutFounder",
        "excerpt": "The back and forth between the apps and Toast is the part that would drive me nuts. If DoorDash is just running its own algorithm anyway, no wonder the setting never sticks.",
        "posted_at": "2026-10-29T13:32:54.000Z",
        "author_url": "https://www.reddit.com/user/OrderChestnutFounder/"
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      {
        "url": "https://www.reddit.com/r/ToastPOS/comments/1xhd6xd/comment/19rw9ujtwxi2s/",
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        "author": "ninovulta",
        "excerpt": "Same exact issue here.\n\n Don’t waste your time calling Toast, Uber or DoorDash. The best fix that we’ve come up with is this schedule busy times in your Uber Eats or DoorDash. Unfortunately, it’s not a perfect science, but if you know that you typically run a 35- minute wait time on Friday between 5 and 8 PM, go ahead and schedule that on both platforms and it will automatically do it for you.\n\n T",
        "posted_at": "2026-10-30T20:17:09.000Z",
        "author_url": "https://www.reddit.com/user/ninovulta/"
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      {
        "url": "https://www.reddit.com/r/ToastPOS/comments/1xhd6xd/comment/19rwyggixl0ar/",
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        "author": "Even-Promise5742",
        "excerpt": "You can set prep times in your doordash merchant portal. Prep times have to be set by item in there. It defaults to 1 minute on most items. We finally got someone from DD who knew this and helped us fix it after a few complaints about dashers arriving 1 min from when we got the order. Now its timed pretty good.",
        "posted_at": "2026-10-31T05:28:52.000Z",
        "author_url": "https://www.reddit.com/user/Even-Promise5742/"
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    "evidence": [
      "[post] DoorDash was fine yesterday, but today it no wait times at all. Drivers are showing up minutes after an order is received instead of about 30 minutes later.",
      "[comment u/Super_Panda_] DoorDash and UberEats admitted that they do not look at Toast's prep times and run off their own algorithms."
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    "post_date": "2026-10-28T03:14:09.000Z",
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    "post_text": "My wife recently took over our pizza parlor operations from me and shifted our DoorDash and UberEats from tablets to integration.\n\nShe’s running into an issue with prep times and drivers showing up far too early.\n\nUberEats says times need to be set in Toast. Toast says they need to be set in UberEats.\n\nDoorDash was fine yesterday, but today it no wait times at all. Drivers are showing up minutes after an order is received instead of about 30 minutes later.\n\nSupport has not been very helpful at all so far.\n\nHave any of you fine folks had a similar issue? If so, how’ve you resolved things?",
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    "subreddit": "ToastPOS",
    "event_date": "2026-10",
    "post_title": "DoorDash and UberEats integrations and prep times",
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    "source_url": "https://www.reddit.com/r/ToastPOS/comments/1xhd6xd/doordash_and_ubereats_integrations_and_prep_times/",
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