Hilton customer support disconnected and transferred a traveler attempting to report a delayed arrival to an unresponsive partner hotel property.

{
  "signal_id": "fb0041be-75e7-5e34-ad6a-8fd1a501ec4d",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-10-15T23:00:20+00:00",
  "company": {
    "name": "Hilton",
    "domain": "hilton.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "completed",
    "topics": [
      "customer support",
      "hospitality",
      "reservations"
    ],
    "post_id": "1x7092b",
    "summary": "Hilton customer support disconnected and transferred a traveler attempting to report a delayed arrival to an unresponsive partner hotel property.",
    "category": "support",
    "comments": [
      {
        "url": "https://www.reddit.com/r/hotels/comments/1x7092b/comment/ph02723/",
        "depth": 0,
        "score": 9,
        "author": "Joshua503PDX",
        "excerpt": "Keep calling. They will hold your reservation for you if they know you’re coming late.",
        "posted_at": "2026-10-15T23:14:17.000Z",
        "author_url": "https://www.reddit.com/user/Joshua503PDX/"
      },
      {
        "url": "https://www.reddit.com/r/hotels/comments/1x7092b/comment/ph03bqk/",
        "depth": 0,
        "score": 6,
        "author": "MintWarfare",
        "excerpt": "I don't mark people as no-shows until 6am but I think I'm in the minority",
        "posted_at": "2026-10-15T23:20:09.000Z",
        "author_url": "https://www.reddit.com/user/MintWarfare/"
      },
      {
        "url": "https://www.reddit.com/r/hotels/comments/1x7092b/comment/ph06kiv/",
        "depth": 0,
        "score": 4,
        "author": "Embarrassed-Aside729",
        "excerpt": "Yo contactaría al hotel por todos los medios posibles y guardaría capturas del retraso y del correo que enviaste. Si no logras comunicarte, intenta contactar directamente con la recepción. Muchos hoteles pueden mantener el resto de la reserva si les avisas que llegarás tarde, aunque depende de sus políticas. Si decides tomar el vuelo de las 6 a. m., asegúrate de que sepan que sí vas a llegar y que",
        "posted_at": "2026-10-15T23:37:18.000Z",
        "author_url": "https://www.reddit.com/user/Embarrassed-Aside729/"
      },
      {
        "url": "https://www.reddit.com/r/hotels/comments/1x7092b/comment/ph09btk/",
        "depth": 0,
        "score": 2,
        "author": "iputmylifeonashelf",
        "excerpt": "Did you prepay for the hotel? By any chance is it a chain that allows you to check in online? I wouldn't take the risk if I couldn't guarantee I was either checked in or I spoke to somebody",
        "posted_at": "2026-10-15T23:51:59.000Z",
        "author_url": "https://www.reddit.com/user/iputmylifeonashelf/"
      },
      {
        "url": "https://www.reddit.com/r/hotels/comments/1x7092b/comment/ph0zq9f/",
        "depth": 0,
        "score": 1,
        "author": "yyz_barista",
        "excerpt": "Does the Hilton app work to live chat with the property?",
        "posted_at": "2026-10-16T02:10:55.000Z",
        "author_url": "https://www.reddit.com/user/yyz_barista/"
      },
      {
        "url": "https://www.reddit.com/r/hotels/comments/1x7092b/comment/ph2p31b/",
        "depth": 0,
        "score": 1,
        "author": "SeL-MoGRC",
        "excerpt": "I phoned a hotel recently with a delayed arrival to inform them I was still coming, arrived at 11am (instead of 2am) and despite having called and it being a multi-day stay they had given my room away",
        "posted_at": "2026-10-16T09:18:59.000Z",
        "author_url": "https://www.reddit.com/user/SeL-MoGRC/"
      },
      {
        "url": "https://www.reddit.com/r/hotels/comments/1x7092b/comment/ph21sqq/",
        "depth": 0,
        "score": 1,
        "author": "rwhe83",
        "excerpt": "Why did you call Hilton vs just calling the damn hotel?\n\n People make travel SO difficult sometimes.",
        "posted_at": "2026-10-16T06:08:43.000Z",
        "author_url": "https://www.reddit.com/user/rwhe83/"
      },
      {
        "url": "https://www.reddit.com/r/hotels/comments/1x7092b/comment/ph089mc/",
        "depth": 0,
        "score": 1,
        "author": "Beautiful-Worth8580",
        "excerpt": "Yo mantendría la reservación por ahora e intentaría contactar al hotel a través de su aplicación o chat, si tienen uno. Como ya les enviaste un correo, guarda una captura de pantalla como prueba de que les avisaste. Pídeles que registren tu llegada tardía para que no cancelen las noches restantes. Si no logras comunicarte con nadie, lo pensaría dos veces antes de cambiar el vuelo. Perder una noche",
        "posted_at": "2026-10-15T23:46:20.000Z",
        "author_url": "https://www.reddit.com/user/Beautiful-Worth8580/"
      }
    ],
    "evidence": [
      "[post] I tried calling and keep getting disconnected, and also sent an email explaining the situation.",
      "[post] I changed my flight and tried calling Hilton's global number to actually speak with someone, but I think the guy ended up transferring me to the hotel because I got the same disconnect message. Regardless of what happens, Hilton will be hearing from me about this partner hotel that can't be bothered to answer."
    ],
    "virality": "medium",
    "post_date": "2026-10-15T23:00:20.000Z",
    "post_kind": "text",
    "post_text": "I’ve never been in this situation so I’m hoping someone can share their experience.I was supposed to fly out to San Francisco today but my flight is delayed so late that I won’t arrive until 1am, and then still have to get from the airport to the hotel.I’m seriously considering changing my flight to 6am tomorrow and lose the first night’s hotel cost. My concern is that they’ll consider me a no-show and cancel the entire reservation. I tried calling and keep getting disconnected, and also sent an email explaining the situation.\n\nUpdate: I changed my flight and tried calling Hilton's global number to actually speak with someone, but I think the guy ended up transferring me to the hotel because I got the same disconnect message. Regardless of what happens, Hilton will be hearing from me about this partner hotel that can't be bothered to answer.",
    "sentiment": "negative",
    "subreddit": "hotels",
    "event_date": "2026-10",
    "post_title": "Flight delays and no-shows",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/hotels/comments/1x7092b/flight_delays_and_noshows/",
    "entity_role": "vendor",
    "post_author": "Upstairs_Chain9557",
    "upvote_ratio": 0.6666666666666666,
    "mention_count": 1,
    "mention_surge": false,
    "subreddit_url": "https://www.reddit.com/r/hotels/",
    "total_upvotes": 2,
    "comments_total": 24,
    "total_comments": 24,
    "event_date_text": "today",
    "post_author_url": "https://www.reddit.com/user/Upstairs_Chain9557/",
    "signal_category": "feedback",
    "comments_included": 14
  }
}

curl https://signals.autobound.ai/v1/signals/fb0041be-75e7-5e34-ad6a-8fd1a501ec4d \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"hilton.com","limit":20}'