Instacart is criticized by consumers for allegedly splitting a $12.99 priority delivery fee across separate receipt lines to reduce automated delay refunds, alongside complaints of unissued...

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  "detected_at": "2026-08-30T23:56:07+00:00",
  "company": {
    "name": "Instacart",
    "domain": "instacart.com"
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    "topics": [
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    "summary": "Instacart is criticized by consumers for allegedly splitting a $12.99 priority delivery fee across separate receipt lines to reduce automated delay refunds, alongside complaints of unissued refunds exceeding $100.",
    "category": "pricing",
    "comments": [
      {
        "url": "https://www.reddit.com/r/jeffjackson/comments/1w2xgb4/comment/p6y24ev/",
        "depth": 0,
        "score": 19,
        "author": "JeffJacksonNC",
        "excerpt": "That seems bad. Let me look into it. Appreciate the flag.",
        "posted_at": "2026-08-31T08:49:01.000Z",
        "author_url": "https://www.reddit.com/user/JeffJacksonNC/"
      },
      {
        "url": "https://www.reddit.com/r/jeffjackson/comments/1w2xgb4/comment/p6w4qo3/",
        "depth": 0,
        "score": 4,
        "author": "annabelleebytheC",
        "excerpt": "https://ncdoj.gov/file-a-complaint/",
        "posted_at": "2026-08-31T00:17:34.000Z",
        "author_url": "https://www.reddit.com/user/annabelleebytheC/"
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      {
        "url": "https://www.reddit.com/r/jeffjackson/comments/1w2xgb4/comment/pa39mbm/",
        "depth": 0,
        "score": 1,
        "author": "jweepingcrow",
        "excerpt": "This is the worst company ever. They have not refunded 2 of my orders that were cancelled total over 100.00 dollars. There are so many complaints against this company, I don't know how they are still in business. I also have Walmart delivery and they do a fantastic job. Refunds come the same time as the cancellation and is refunded immediately back into the customers accounts. They don't tell you",
        "posted_at": "2026-09-16T03:04:13.000Z",
        "author_url": "https://www.reddit.com/user/jweepingcrow/"
      }
    ],
    "evidence": [
      "[post] Instacart is misleading consumers by splitting a $12.99 “priority fee” into two separate lines on their finalized receipt to pocket a portion of their “guaranteed” refund.",
      "[post] Yet instacart is insisting I only paid $5 for priority - despite my authorization of $12.99 for delivery in a specific time window.",
      "[comment u/jweepingcrow] This is the worst company ever. They have not refunded 2 of my orders that were cancelled total over 100.00 dollars. There are so many complaints against this company, I don't know how they are still in business. I also have Walmart delivery and they do a fantastic job."
    ],
    "link_url": "https://www.reddit.com/gallery/1w2xgb4",
    "virality": "medium",
    "post_date": "2026-08-30T23:56:07.000Z",
    "post_kind": "text",
    "post_text": "Instacart is misleading consumers by splitting a $12.99 “priority fee” into two separate lines on their finalized receipt to pocket a portion of their “guaranteed” refund.\n\nwhen checking out, the delivery fee varies based on the delivery selection you make (scheduled = $0; later = $1.99; fast = $7.99; priority = $12.99) I have attached a visual with the screenshots directly from the app.\n\nYet instacart is insisting I only paid $5 for priority - despite my authorization of $12.99 for delivery in a specific time window.\n\nNow, I understand $7.99 might not seem like a lot off the bat, until you multiply it by the thousands of people who use the service and could have possibly been mislead in their charges too.\n\nthe most ironic part is i never formally requested a refund, it was @instacart‘s own terms and automated email that stated I would be refunded for the delay.\n\njust another company taking advantage of their consumers. and one who specifically uses EBT to order groceries. \n\nI’d like to reach Jeff Jackson, to see if this is something that is affecting others and if anything can be done. Thank you.",
    "sentiment": "negative",
    "subreddit": "jeffjackson",
    "event_date": "2026-08",
    "post_title": "Instacart is misleading consumers",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/jeffjackson/comments/1w2xgb4/instacart_is_misleading_consumers/",
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    "comments_total": 5,
    "total_comments": 4,
    "other_companies": [
      {
        "name": "Walmart",
        "role": "alternative"
      }
    ],
    "post_author_url": "https://www.reddit.com/user/TinyVisual6512/",
    "signal_category": "feedback",
    "comments_included": 3,
    "products_mentioned": [
      "Instacart",
      "Priority Delivery"
    ]
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curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"instacart.com","limit":20}'