A customer canceled their Runway Pro subscription after running out of monthly credits from generating only five short videos via MCP and being denied a refund by support.

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  "detected_at": "2026-08-25T13:15:35+00:00",
  "company": {
    "name": "Runway",
    "domain": "runwayml.com"
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      "ai video",
      "pricing",
      "credits",
      "customer support"
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    "post_id": "1vxzk29",
    "summary": "A customer canceled their Runway Pro subscription after running out of monthly credits from generating only five short videos via MCP and being denied a refund by support.",
    "category": "pricing",
    "comments": [
      {
        "url": "https://www.reddit.com/r/runwayml/comments/1vxzk29/comment/p5sr3b2/",
        "depth": 0,
        "score": 1,
        "author": "runwayml-ModTeam",
        "excerpt": "For assistance with this issue, please contact the Runway support team directly at s***@runwayml.com. They’ll be happy to help you further.",
        "posted_at": "2026-08-25T13:22:12.000Z",
        "author_url": "https://www.reddit.com/user/runwayml-ModTeam/"
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    "evidence": [
      "[post] Paid $35 or around R$200 for the Pro plan, i had the LLM generate a few ideas/script, and it called up the Runway MCP. About... FIVE SHORT (<10s) videos later, i ran out of my credits for the month.",
      "[post] Called up their support and initially they had a bot replying to me, then escalated to an actual agent, who said the same thing as a bot - They can't refund blah blah blah.",
      "[post] Just canceled my sub and not going back, thought i'd let you people know to avoid this."
    ],
    "virality": "very_low",
    "post_date": "2026-08-25T13:15:35.000Z",
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    "post_text": "Hi,\n\nJust sharing an experience i had with Runway - It was recommended to me by a LLM, so naturally i signed up for it and even got the Pro plan (i believe it wasn't the cheapest one), then hooked it up via MCP. \n\nPaid $35 or around R$200 for the Pro plan, i had the LLM generate a few ideas/script, and it called up the Runway MCP. About... FIVE SHORT (<10s) videos later, i ran out of my credits for the month. I wasn't even able to get 1 minute of video (if i stitched everything up) for this much money.\n\nCalled up their support and initially they had a bot replying to me, then escalated to an actual agent, who said the same thing as a bot - They can't refund blah blah blah.\n\nJust canceled my sub and not going back, thought i'd let you people know to avoid this. It's an absolute money-wasting machine that does not produce any decent results for your money. \n\nThanks all.",
    "sentiment": "negative",
    "subreddit": "runwayml",
    "event_date": "2026-08",
    "post_flair": [
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    "post_title": "Really bad experience with Runway Pro plan - avoid",
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    "source_url": "https://www.reddit.com/r/runwayml/comments/1vxzk29/really_bad_experience_with_runway_pro_plan_avoid/",
    "entity_role": "vendor",
    "post_author": "Extension_Virus2766",
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    "subreddit_url": "https://www.reddit.com/r/runwayml/",
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    "comments_total": 0,
    "total_comments": 1,
    "event_date_text": "Just",
    "post_author_url": "https://www.reddit.com/user/Extension_Virus2766/",
    "signal_category": "feedback",
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    "products_mentioned": [
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