TikTok Ads refused to honor a €500 promotional credit after an e-commerce advertiser spent €725.80, citing an unspecified policy violation and providing only generic support responses.

{
  "signal_id": "17aebb4f-cbe4-5da1-a486-78ceadb18b3a",
  "signal_type": "reddit-company",
  "signal_subtype": "customerFeedback",
  "detected_at": "2026-10-29T11:56:12+00:00",
  "company": {
    "name": "TikTok",
    "domain": "tiktok.com"
  },
  "data": {
    "nsfw": false,
    "stage": "none",
    "awards": 0,
    "timing": "ongoing_state",
    "topics": [
      "advertising",
      "support",
      "billing",
      "promotions"
    ],
    "post_id": "1xihwv4",
    "summary": "TikTok Ads refused to honor a €500 promotional credit after an e-commerce advertiser spent €725.80, citing an unspecified policy violation and providing only generic support responses.",
    "category": "support",
    "evidence": [
      "[post] TikTok Ads promised us €500 in ad credits. We spent €725.80, received €0, and then they cancelled the coupon.",
      "[post] TikTok refuses to tell us which specific policy or eligibility condition we supposedly violated. We've opened multiple support tickets. Initially, we received generic responses saying the decision was final and the credit couldn't be restored."
    ],
    "virality": "very_low",
    "post_date": "2026-10-29T11:56:12.000Z",
    "post_kind": "multi_media",
    "post_text": "I'm sharing our experience with TikTok Ads because I think other advertisers should know about this before trusting their promotional offers.\n\nWe run a small e-commerce business in Spain, and TikTok offered us a €500 promotional advertising credit as part of its H2'26 Partner Coupon campaign.\n\nHere's what happened:\n\nSeptember 16: We redeemed the €500 promotional coupon.\n\nWe fulfilled the required advertising spending conditions within the promotional period.\n\nWe continued investing in TikTok Ads, trusting that the promised €500 credit would be available.\n\nOctober 22: TikTok suddenly suspended the coupon.\n\nOctober 26: TikTok permanently invalidated it, citing a \"potential violation of TikTok ad policies.\"\n\nThe result, confirmed by TikTok's own support team:\n\n€725.80 in advertising spend\n\n€500 promotional credit promised\n\n€0 promotional credit actually applied\n\nAnd here's the most frustrating part:\n\nTikTok refuses to tell us which specific policy or eligibility condition we supposedly violated.\n\nOur advertising account remained operational. TikTok continued accepting our payments. Yet the promised promotional benefit disappeared.\n\nWe've opened multiple support tickets. Initially, we received generic responses saying the decision was final and the credit couldn't be restored.\n\nAfter escalating the complaint, TikTok acknowledged the financial impact and referred the case for...",
    "sentiment": "negative",
    "subreddit": "TikTokAds",
    "event_date": "2026-10",
    "post_title": "TikTok Ads promised us €500 in ad credits. We spent €725.80, received €0, and then they cancelled the coupon. Anyone else?",
    "prominence": "core",
    "source_url": "https://www.reddit.com/r/TikTokAds/comments/1xihwv4/tiktok_ads_promised_us_500_in_ad_credits_we_spent/",
    "entity_role": "vendor",
    "post_author": "Particular_Job_3174",
    "upvote_ratio": 1,
    "mention_count": 4,
    "mention_surge": true,
    "subreddit_url": "https://www.reddit.com/r/TikTokAds/",
    "total_upvotes": 2,
    "comments_total": 1,
    "total_comments": 1,
    "event_date_text": "October 26",
    "post_author_url": "https://www.reddit.com/user/Particular_Job_3174/",
    "signal_category": "feedback",
    "comments_included": 0,
    "products_mentioned": [
      "TikTok Ads",
      "TikTok Shop"
    ]
  }
}

curl https://signals.autobound.ai/v1/signals/17aebb4f-cbe4-5da1-a486-78ceadb18b3a \
  -H "X-API-KEY: $AUTOBOUND_API_KEY"

curl -X POST https://signals.autobound.ai/v1/companies/enrich \
  -H "X-API-KEY: $AUTOBOUND_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"domain":"tiktok.com","limit":20}'